Frequently Asked Questions

You can request a viewing directly through our website by clicking "Book a Viewing" on any property listing, or by calling or emailing us. We'll find a time that suits you and confirm the details promptly.

As part of the referencing process you'll typically need to provide proof of identity (passport or driving licence), proof of current address, proof of income or employment, and a reference from a previous landlord if applicable. We'll let you know exactly what's required once your application is underway.

A security deposit equivalent to five weeks' rent is required for most tenancies, in line with the Tenant Fees Act 2019. A holding deposit of one week's rent may also be taken to reserve a property while referencing is completed. This is put towards your move-in costs.

Referencing typically takes three to five working days once all required documents have been submitted. We'll keep you updated throughout the process.

Since 1 May 2026, all new private residential tenancies in England are Assured Periodic Tenancies (APTs). This means your tenancy has no fixed end date — it continues on a rolling monthly basis until you or the landlord ends it through the correct legal process. You will receive a written statement of the tenancy terms before you sign.

Tenants are generally responsible for minor maintenance such as changing lightbulbs and keeping the property clean. Your landlord is responsible for the structure of the building, heating, hot water, and major appliances provided as part of the tenancy. If something needs attention, report it to us and we'll arrange for it to be addressed promptly.

We'll arrange a check-out inspection comparing the property's condition to the inventory taken at the start of the tenancy. Provided the property is returned in good condition, your deposit will be returned promptly. Any deductions must be agreed or resolved through the tenancy deposit protection scheme.

You can end your tenancy by giving your landlord two months' written notice. There is no fixed end date to work towards — the tenancy simply continues until one of you ends it. You can give notice at any time once the tenancy is underway.

We market properties through our website and a range of property portals. We also draw on our existing database of registered applicants who are actively looking for properties in the area. We'll advise you on pricing and presentation to attract the right tenants quickly.

This depends on the property and current market conditions, but in most cases we aim to find a suitable tenant within two to four weeks of listing. We'll give you a realistic assessment of demand in your area when we first discuss your property.

We carry out comprehensive referencing including credit history checks, employment and income verification, and references from previous landlords. All adult occupants are also checked for their Right to Rent in the UK, as required by law.

Our full management service covers everything from finding and referencing tenants, preparing the tenancy agreement, and collecting rent, through to handling maintenance requests, conducting property inspections, and managing the end-of-tenancy process. You can sit back while we take care of the day-to-day.

We monitor rent payments closely and contact tenants promptly if a payment is missed. We'll keep you informed and advise on the appropriate steps, which may include formal notices or, in serious cases, the legal process to recover possession of the property.

Landlords are legally required to provide a valid Gas Safety Certificate (renewed annually), an Electrical Installation Condition Report (EICR, renewed every five years), and an Energy Performance Certificate (EPC, valid for ten years). Smoke and carbon monoxide alarms must also be fitted and tested. We can advise on and arrange all of these.

Simply get in touch by phone, email, or through our website contact form. We'll arrange a convenient time to visit your property and discuss how we can help. There's no obligation and no pressure — just straightforward advice.